Picking Up

Picking Up

• What to do once I get to my car?
• Will the supplier wait for me if I share my flight number?
• What happens if there is a long queue at the rental desk?
• What if my card is not accepted at the pick-up?
• What to do if my booked vehicle is unavailable at the pick-up?
• Where can I find the pick-up instructions?

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Ongoing Rental

Ongoing Rental

• What can I do if I accidentally fill up the wrong fuel?
• The car I received is in bad condition or the wrong car category. What can I do?
• What happens if my rental car is damaged, stolen or involved in an accident?
• Can I extend my rental?
• What should I do if my rental car breaks down?

Dropping Off

Dropping Off

• Do I have to clean the car before I return it?
• Can I return the car later than my original drop-off time?
• Do I get a refund if I return my car earlier?
• How do I return my rental car?

After the rental

After the rental

• How do I request an Invoice?
• I paid too much, what to do?
• How do I share my experience with you?
• When will I receive an update about my claim?
• I left something in the car. How to get it back?
• Why did I receive charges after the rental?