Collecting, driving and returning

Collecting, driving and returning

• What to do if my booked vehicle is unavailable at the pick-up?
• Can I extend my booking?
• Can I return the car later than my original drop-off time?
• Do I get a refund if I return my car earlier?
• How do I return my rental car?
• What if the price at the pick-up desk differs from the one on my voucher?

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After drop-off

After drop-off

• Why has my security deposit not been returned yet?
• What should I do if I left something in the car?
• How do I file a claim?
• What happens if my rental vehicle is damaged or stolen?
• Why did I receive charges after the rental?
• When will I get back my security deposit?