In very rare cases, a supplier may inform you that the car you booked is not available. This can happen for a variety of reasons, such as unexpected issues with the rental car. While our suppliers do their best to provide a similar car or offer suitable alternatives, there might be instances where they cannot offer any suitable options.

🧾 If you find yourself in this situation, make sure to get a written statement from the local supplier that the car was not available.

📞 Please reach out to our support team by phone - we’re here to assist you! You will find our phone numbers on the My Booking page. We will work closely with you and the supplier to find alternative solutions and are dedicated to supporting you with your claims if no suitable alternatives are available.