⏳ We typically process claims within five days of receiving them, so you won’t be waiting long. In some situations, it might take up to 28 days, especially if we need to get additional information from the rental supplier. Thankfully, cases that take longer than that are very rare. Throughout the process, we’ll keep you informed every step of the way. Your patience means a lot to us, and we truly appreciate it while we work on resolving your case as quickly and smoothly as possible.

📩 If you haven’t heard from us in a while or would like an update on your claim, please send an email in the same thread that was previously created. That way, our dedicated claims agents can assist you directly. We’re not able to provide updates by phone, as these cases are handled by specialized agents who communicate via email to make sure everything is properly documented and followed up.