🔎 When you pick up your rental car, it's really important to take a moment to inspect it closely. Look for any existing damage or issues, and be sure to address them with the rental agent right away and mark them in the vehicle condition report. This is the best way to avoid any misunderstandings later on. Keep in mind that the car you receive may not be the exact model you booked, but it will be from the same car category. The car category is clearly stated on your booking voucher, so if there’s any confusion, don’t hesitate to ask the rental agent about it. If there’s an issue that can’t be resolved at the rental desk, you can always reach out to us. Our contact number will be available in the My Booking section.

📞 We understand that sometimes things go unnoticed, especially when you're short on time, traveling late at night, or managing small children. If you notice something wrong with the car, get in touch with the rental supplier right away. You can find their contact number on your voucher and rental agreement. When you call, be sure to explain clearly what you’ve noticed or why you believe the car isn’t what you booked.