Security Deposit

Security Deposit

• Why do I have to leave a security deposit when I pick up the car?
• How much is the security deposit?
• Can I use more than one card to leave the security deposit or pay with a different card?
• How can I avoid leaving a security deposit?
• Why has my security deposit not been returned yet?

One-way, long-term, and out-of-hours rentals

One-way, long-term, and out-of-hours rentals

• Can I drop off my car at a different location?
• What’s the longest rental period available?
• Can I pick up or drop off the car if the rental desk is closed?

Mileage and fuel policies

Mileage and fuel policies

• What is the mileage policy for my rental?
• How does the fuel policy work?

Cross-border rentals

Cross-border rentals

• Can I travel to other countries with the car, and are there any fees for that?
• Can I take my rental car from on a ferry?
• Does the car have a toll device or vignette included?

Other

Other

• What’s the difference between the Terms and Conditions and the Rental Conditions?
• Where can I find the Rental Conditions?
• What is the grace period and where can I find information about it?
• Can my pet travel in the car?
• Who can I contact with my concern?