Security Deposit

Security Deposit

• Can I use more than one card to leave the security deposit or pay with a different card?
• Why has my security deposit not been returned yet?

One-way, long-term, and out-of-hours rentals

One-way, long-term, and out-of-hours rentals

• Can I pick up or drop off the car if the rental desk is closed?
• Can I drop off my car at a different location?
• What is the grace period and where can I find information about it?
• At what time do I need to arrive to pick up my rental car?
• What’s the longest rental period available?
• Can the car be delivered to my address?

Mileage and fuel policies

Mileage and fuel policies

• How does the fuel policy work?
• What is the mileage policy for my rental?

Cross-border rentals

Cross-border rentals

• Does the car have a toll device or vignette included?
• Can I take my rental car on a ferry?
• Can I travel to other countries with the car, and are there any fees for that?

Other

Other

• Can my pet travel in the car?
• Who can I contact with my concern?
• What can I do if the office is closed or I can not reach the supplier?
• What’s the difference between terms and conditions and the Rental Conditions?
• Where can I find the Rental Conditions?