If you’re having trouble reaching your rental company, knowing the correct steps to get assistance is essential. Here’s what to do when you face any communication issues:

◀️ Before your rental starts, feel free to reach out to DiscoverCars' support team with any questions or requests. We’re here to help you with all your booking inquiries.  

▶️ After your rental period has started, any issues, questions, or disputes should be directed to the local supplier (rental company). You can find their contact information in the rental contract you received when you picked up your car on your confirmation voucher.

💵 For any Full Coverage compensation claims, you can easily submit your request through the “File a Full Coverage Claim” section on the My Booking page.

It’s common to encounter some delays when contacting local suppliers; and sometimes, the responses may not meet your expectations. If you can’t resolve the issue directly with the rental supplier, you can message us. Our friendly support team is here to help you and address your concerns.