If more than 28 days have passed from the day you dropped off the car, you'll no longer be able to file a Full Coverage claim through the My Booking section. 

If your booking included our Full Coverage, you'll need to submit a request for compensation through our Help Center. In addition to the normally required documents, you must also attach a document clearly stating the date on which you were charged.

A member of  our Customer Satisfaction team will investigate and update you as soon as they can.