Generally, RentalCover does not have a fixed time limit for you to make a claim unless specified in your RentalCover Account.

Once the rental period is completed, you can submit a claim and the damage charges. When submitting your claim, log in to your RentalCover Account and visit RentalCover Claims.

You need to provide the following documents using RentalCover’s online claims form. RentalCover's Claims team need complete information to assess your claim, so please attach any documents you think may be relevant to your situation.

• A copy of the rental agreement
• A photo of your driver’s licence
• Bank or credit card statement with the final rental supplier’s charges
• Written correspondence with the rental supplier
• If relevant, upload a photo of a police report
• Damage report
• Details of other parties (see “What to do if there are damages, your vehicle breaks down or if you have an accident?”)

Checkout  this helpful article for more information and examples of the documents needed.

ℹ️RentalCover Protection is a reimbursable product, which means the rental suppliers charge your credit card for damages, and RentalCover refunds you after your claim is approved.

RentalCover will update you by email at every step of the claims journey. Once your claim is approved, you will receive an email that includes a link to a payment form where you will enter your bank account details. Approved claims are paid instantly; however, it can take several days to settle, depending on the country of your bank.