If your flight is canceled or rescheduled and you won’t be able to make it to the rental desk at the scheduled pick-up time, you should message us as soon as possible. We’ll do our best to inform the supplier. Depending on their policy and availability, they may be able to hold the vehicle for you until later that day or the next — in the latter case, you'll likely still be charged for the first day even though you didn’t have the vehicle.
If the supplier can't reschedule your pick-up time or you plan to reschedule your trip completely, we can search for a different car for you, though at the current rates.
Rescheduled and canceled flights are out of our control, and we aren’t responsible for any issues you run into or additional costs you may face due to them. We advise you to check with your airline or travel insurance for possible compensation.