If you’re having trouble reaching your rental company, knowing the correct steps to get your assistance is essential. Here’s what to do when you face communication issues:
- Before your rental begins, contact DiscoverCars' support team for any questions or requests. We are here to help you with your booking questions and queries.
- After your rental period has ended, any issues, questions, or disputes must be directed to the local supplier (rental company). Their contact information can be found in the rental contract you received at the time of vehicle pick-up and on your confirmation voucher.
- For Full Coverage compensation claims, you can easily submit your request through the “File a Claim” section on the My Booking page.
It’s common to encounter delays when contacting local suppliers; sometimes, the responses may not meet your expectations. If you cannot resolve the issue directly with the rental company, you can submit your request or claim via Message Us. Our friendly support team is here to assist you and handle your concerns.