In some cases, suppliers may inform you that the vehicle you booked is not available. This can occur for various reasons, such as high tourism seasons or unexpected issues with the rental vehicle. While our suppliers strive to provide a similar car or offer suitable alternatives, there may be rare instances where they cannot give any options.

If you are in this situation, make sure to get a written statement from the local supplier (this might be helpful while dealing with compensation request) and contact our support team by email or phone. You will find our contact numbers on the My Booking page. We will work closely with you and the supplier to find alternative solutions. We are committed to supporting you with your claims if no suitable alternatives are available.